GoFix UK
Warranty Policy
At GoFix UK, we are committed to delivering high-quality repairs using reliable replacement parts and skilled technicians. For your peace of mind, most repairs carried out by GoFix UK are covered by our limited warranty, subject to the terms outlined below.
Contents
1. Warranty Period
Unless otherwise stated, repairs performed by GoFix UK are covered by a warranty of up to 12 months from the date of the original invoice.
The warranty applies only to the replacement parts supplied and installed by GoFix UK and the workmanship associated with the repair.
Note: Certain repairs, including liquid damage treatments and board-level repairs, may carry a shorter warranty period, which will be specified on your invoice.
2. What Our Warranty Covers
Our warranty covers defects arising from:
- Faulty replacement parts supplied by GoFix UK.
- Workmanship issues directly related to the repair performed by our technicians.
- Replacement screens that develop touch or display faults due to manufacturing defects.
- Replacement batteries that fail due to manufacturing defects.
- Charging ports, cameras, speakers, microphones, buttons, and other components replaced by GoFix UK that fail under normal use during the warranty period.
If a covered part develops a fault during the warranty period, GoFix UK will inspect the device and, where the claim is approved, repair or replace the defective component at no additional charge.
3. Warranty Conditions
The warranty applies only when:
- The repair was completed by GoFix UK.
- The original customer submits the warranty claim.
- The warranty period has not expired.
- The original invoice or sufficient proof of repair is provided.
- The device has not been opened, modified, or repaired by another repair provider after our repair.
- Warranty seals (where applied) remain intact.
The warranty is non-transferable and applies only to the original repaired device identified by its IMEI number or serial number.
4. How to Make a Warranty Claim
To submit a warranty request, please contact our customer support team with the following information:
- Your name
- Contact number
- Repair invoice or order number
- Device IMEI or Serial Number (if available)
- A clear description of the issue
- Photographs or a short video demonstrating the fault, where possible
Contact Details
GoFix UK
8, Ace Parade, Chessington, KT9 1DR, United Kingdom
Phone:+44 7979 352816
Email:support@gofix.co.uk
5. Warranty Assessment & Resolution Time
Warranty Assessment
All warranty claims are subject to inspection by our technicians.
If we determine that the reported fault is covered by this warranty, we will repair or replace the affected component at no charge.
If inspection determines that the fault falls outside the warranty terms, we will provide a quotation before carrying out any additional work.
Resolution Time
Warranty claims are typically reviewed within 2–3 business days after the device has been received or inspected.
Where replacement parts are required, repair times may vary depending on parts availability.
6. What Is Not Covered
This warranty does not cover damage or faults resulting from:
- Accidental drops or impacts.
- Liquid or moisture damage.
- Fire, heat, or environmental damage.
- Normal cosmetic wear and tear.
- Damage caused after the repair.
- Unauthorised repairs or modifications carried out by another repair provider.
- Removal or damage to warranty labels or seals.
- Misuse, neglect, or improper handling.
- Excessive pressure, bending, twisting, or frame damage.
- Software issues unrelated to the repair.
- Operating system updates or manufacturer software changes.
- Malware or virus-related problems.
- Damage caused by incompatible chargers or accessories.
- Accessories not supplied or repaired by GoFix UK.
7. Water Resistance & Liquid Damage Repairs
Water Resistance
Many modern smartphones are manufactured with water-resistant seals.
Opening a device for repair may affect its original water resistance. Although we take reasonable care during every repair, GoFix UK cannot guarantee that a repaired device will retain its original waterproof or water-resistant rating.
Liquid Damage Repairs
Devices repaired following liquid damage carry a limited warranty only for the specific work completed.
Because corrosion can continue to develop after repair, GoFix UK cannot guarantee that additional faults will not arise in the future due to previous liquid exposure.
8. Data Responsibility & Refunds
Data Responsibility
Customers remain solely responsible for backing up all personal data before submitting a device for repair.
GoFix UK accepts no responsibility for any loss of data, applications, passwords, settings, or software during diagnosis or repair.
Refunds
Warranty claims do not automatically entitle customers to a refund.
Where a valid warranty claim is approved, GoFix UK will determine whether the appropriate remedy is:
- Repair;
- Replacement of the defective part; or
- Another appropriate solution in accordance with your statutory rights.
Refund requests remain subject to our Returns Policy and Terms & Conditions.
9. Your Consumer Rights
This Warranty Policy is provided in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.
10. Contact Us
For warranty enquiries or to submit a claim, please contact:
GoFix UK
8, Ace Parade, Chessington, KT9 1DR, United Kingdom
Phone:+44 7979 352816
Email:support@gofix.co.uk
Our team will be happy to assist you and guide you through the warranty process as quickly as possible.