GoFix UK

Order Processing

Orders for products placed before 1:00 PM (Monday to Friday) are usually dispatched on the same business day, provided the items are in stock. Orders placed after this time, on weekends, or on UK public holidays will normally be processed on the next working day.

While we make every effort to maintain accurate stock availability, occasional inventory discrepancies may occur. If an item becomes unavailable after your order is placed, we will contact you promptly to offer one of the following options:

• An estimated restocking timeframe
• A suitable alternative product
• A full refund

Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email. When your order is dispatched, a second email containing your tracking information will be sent.

Delivery Address Changes

To ensure fast processing, orders begin preparation shortly after they are placed. For this reason, we may not be able to amend your delivery address once your order has been confirmed. If you need assistance, please contact our customer support team as soon as possible, and we will do our best to help.

Delivery Services

Orders within the United Kingdom are delivered using trusted courier partners, including Royal Mail and DPD, or other equivalent delivery providers selected by GoFix UK.

International orders may be available for selected products. Customers are responsible for any applicable customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Problems with Your Order

If your order arrives damaged, incomplete, incorrect, or has not arrived within the expected delivery timeframe, please contact us as soon as possible.

Our customer support team can assist with:

• Missing deliveries
• Damaged parcels
• Incorrect items
• Delivery delays
• Order enquiries

Cancelling an Order

You may request to cancel your order before it has been dispatched.

If your order has not yet entered the shipping process, we will cancel the order and issue a full refund using your original payment method.

Once an order has been dispatched, it can no longer be cancelled. However, you may still be eligible to return the item in accordance with our Returns Policy below.

Return Shipping

Unless the product is faulty, damaged, or supplied incorrectly, customers are responsible for the cost of returning items to GoFix UK.

We strongly recommend using a tracked delivery service and retaining proof of postage until your refund has been completed.

GoFix UK cannot accept responsibility for returned parcels that are lost or damaged during transit.

Faulty or Incorrect Products

If you receive a faulty, damaged, or incorrect product, please notify us as soon as reasonably possible.

Where a manufacturing fault or shipping error is confirmed, GoFix UK will, at its discretion:

• Replace the item;
• Repair the item (where applicable); or
• Provide a full refund.

Where appropriate, GoFix UK may also reimburse reasonable return postage costs.

Exclusions

For hygiene, security, or technical reasons, certain products may not be eligible for return unless they are faulty. This may include:

• Opened software
• Digital products
• Installed components
• Special-order items
• Personalised products

This does not affect your statutory rights under UK consumer law.

Refunds

Warranty claims do not automatically entitle customers to a refund.

Where a valid warranty claim is approved, GoFix UK will determine whether the appropriate remedy is:

• Repair;
• Replacement of the defective part; or
• Another appropriate solution in accordance with your statutory rights.

Refund requests remain subject to our Returns Policy and Terms & Conditions.

Repair Services

Completed repair services cannot be cancelled once repair work has commenced.

Where replacement parts have been specially ordered for your repair, deposits or advance payments may be non-refundable unless otherwise required by applicable law.