GoFix UK
Conditions of Repair Agreement
Contents
1. Agreement for Repair
1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, tablet, computer and/or any accessories (“Device”) on the service check-in form.
1.2 Reference to “us”, “we” and “our” refer to GoFix UK and references to “you” and “your” are references to you (“Customer”), the person addressed on this form.
2. All Repairs (Unless Otherwise Stated)
2.1 This Agreement shall commence from the date you sign the service check-in form and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.
2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.
2.3 We offer both high-quality after-market and OEM (genuine) parts (where possible) for the repairs of your device.
2.4 Where specified, we also offer genuine Apple parts sourced from Apple. In such scenarios, we will use Apple diagnostics, tools, and processes to make sure your Apple product repair is done safely and reliably.
2.5 Passcode Policy: We perform a series of tests when booking a device in for repair. If the device is not testable during this stage, GoFix UK is not liable for any faults found; therefore, we shall require the passcode of your Device to test before and after the Service. Should you prefer to keep this information private, we can still proceed, but cannot perform a full functional check until you return to the store.
2.6 Any time estimate for completion of the service is an estimate only and does not form any obligation under this Agreement. Board Level (Level 3) repairs to the logic board may take at least 5 working days.
2.8 If we are unable to complete the Service or if further costs are required, we will notify you immediately. If no fault is found or you reject a revised estimate, we will return your Device unrepaired and reserve the right to charge a diagnostic fee.
2.9 Pre-existing Damage: Disassembling the device may result in further damage due to existing faults. GoFix UK takes no liability for further damage resulting from pre-existing issues and will not cover replacement part costs if the device is unrepairable.
2.10 The cost of repair will be calculated where possible in accordance with our standard charges published from time to time.
2.11 Diagnostics are a chargeable, non-refundable service.
2.12 Uncollected devices will be transferred to our central warehouse for storage (delivery fees apply). Reminders will be sent, and uncollected devices will be recycled after day 56.
2.13 We are entitled to retain your Device until all charges are paid and may charge additional storage fees.
2.14 Any part(s) removed during repair will be retained by us for safe and environmentally responsible recycling.
2.15 Use of our service may void your manufacturer’s warranty. Please consult your manufacturer directly if you wish to avoid this.
2.16 & 2.19 GoFix UK will apply warranty seals. Missing, broken, or tampered seals will void all GoFix UK warranties.
2.17 Warranty covers parts against failure, but NOT liquid or accidental damage. Liquid-damaged repairs carry a reduced 3-month warranty on replaced parts.
2.18 Warranty is non-transferable, tied strictly to the IMEI/serial number and original customer, and covers only the specific original fault and replaced part.
2.20 Warranty coverage applies solely to customers currently residing in the United Kingdom.
2.21 Warranty repairs do not cover travel, postage, or courier costs incurred.
2.22 We accept no responsibility for progression of damage from prior repairs done elsewhere or uninspected pre-existing faults (e.g., 'Touch Disease', ripped flexes).
2.23 & 2.24 Liquid-damaged devices can deteriorate further upon opening. We recommend monitoring post-liquid repair devices closely as unpredictable issues may arise.
2.25 If liquid damage reoccurs during warranty, we will re-quote or offer a full refund of repair costs paid (excluding diagnostic fees).
2.26 Water resistance or waterproofing cannot be guaranteed post-repair.
2.27 If a part is damaged during repair by our technicians, we will replace it with a high-quality non-OEM part.
2.28 Non-OEM iPhone screens (iPhone 11 Pro and above) may display an 'Important Display Message' in Settings for 48 hours. This does not affect device performance or functionality.
2.29 Customers must inspect their device upon collection before accepting it as repaired.
2.30 Special-order parts require full advance payment and are non-refundable.
2.31 Only one promotional discount may be applied per transaction at point of sale.
2.32 Return packaging for couriers is provided by us, but secure initial dispatch packaging is the customer's responsibility.
2.33 Refund requests entitle GoFix UK to reverse completed repairs and retain parts. Original parts may be replaced with equivalent-condition components upon refund.
3. Liability
3.1 Our total liability for any claim shall be limited strictly to (a) re-supplying the Service, (b) paying the cost of re-supplying the Service, or (c) refunding repair fees paid in exchange for returning the device to a similar condition as received.
3.2 Beyond Economical Repair (BER): If your device is damaged beyond repair directly by GoFix UK, you are entitled to a fully functional refurbished device of equal model and value within 10 working days, provided full repair fees were paid and the original damaged device is surrendered to us.
3.3 Data Responsibility: All data stored on the Device remains your sole responsibility. GoFix UK accepts no liability for lost or corrupted data. Please back up your device prior to service.
3.4 Lost/Stolen Devices: In the event a device is lost or stolen while in our care, we will arrange a like-for-like replacement within a reasonable timeframe.
3.5 Nothing excludes liability for death, personal injury caused by negligence, consumer protection statutory breaches, or fraud.
3.6 We are not liable for indirect, special, or consequential losses (including loss of profits, travel costs, or accessory damage).
3.7 Claim Timelines: Written notice of any claim must be submitted within 3 months of becoming aware of the circumstances.
3.8 Central Workshop Repairs: Component-level logic board repairs carry a 1-month warranty. Due to severe microscopic damage, if a device becomes BER during board repair, a full repair refund will be issued.
4. Data Protection
4.1 Customer contact details are collected to send completion updates and provide after-sales care. Marketing updates (SMS/Email) are sent only where opted-in. Full details are available in our Privacy Policy.
5. General Terms
5.1 We are not liable for delays caused by circumstances beyond our reasonable control.
5.2 Failure to enforce any right does not constitute a waiver of that right.
5.3 - 5.5 This document represents the entire agreement. Invalid clauses will be severed without affecting remaining terms.
5.6 Third parties receive no rights under the Contracts (Rights of Third Parties) Act 1999.
5.7 Governing Law: This Agreement is governed exclusively by the laws of England and Wales and subject to English Courts.
Customer Declaration
Declaration & Consent
By signing our Service Consent or proceeding with repair check-in, you certify that you have read, understood, and voluntarily agreed to this Agreement.
You acknowledge the check-in condition of your device as recorded in our system and agree to inspect your device upon collection to confirm the repair meets expectations.