GoFix UK
Privacy Policy
Contents
- Who We Are
- Personal Information We Process About You
- When We Collect Your Information
- Our Purposes and Lawful Basis for Processing Your Information
- How Your Personal Information Is Shared
- How Long We Store Your Personal Information
- Automated Decision-Making and Profiling
- Where Your Personal Information Is Processed
- Your Data Protection Rights
- Information Security
- Important Information
- Contact Us
1. Who We Are
The data controller of the personal information collected and processed when you visit www.gofix.co.uk ("the Service") is GoFix UK ("GoFix", "We", "Us", or "Our"), located at:
When you use our website or services, your personal information is processed as described in this Privacy Policy.
Personal information means any information relating to an identified or identifiable individual.
This Privacy Policy applies only to personal information collected through our website and services and does not apply to third-party websites or services that may be linked from our website.
2. Personal Information We Process About You
Depending on how you interact with GoFix, we may collect and process the following personal information:
Identity Information
- Full name
- Title
Contact Information
- Email address
- Telephone number
- Billing address
- Collection and delivery address
Payment Information
When you purchase our services, we may process payment information required to complete your transaction. Payment card information is securely processed through our payment providers and is not stored by GoFix unless required by law.
Device Information
To diagnose and repair your device, we may collect:
- Device make and model
- IMEI number
- Serial number
- Device colour
- Device condition
- Device fault description
- Mobile network
- Device passcode (only when voluntarily provided)
Please note: Where a passcode is provided, it is used solely for testing device functionality before and after repair and is securely deleted after the repair has been completed.
Technical Information
When you use our website, we may automatically collect:
- IP address
- Browser type
- Operating system
- Device type
- Website usage data
- Cookie identifiers
- Website performance information
Communications
We retain records of:
- Customer support enquiries
- Email correspondence
- Live chat conversations
- Telephone conversations where legally permitted
- Customer feedback and reviews
3. When We Collect Your Information
We collect your information when:
Booking a Repair
When you request a repair through our website, by phone, WhatsApp, or in-store, we collect the information necessary to arrange collection, diagnose your device, complete repairs, and return your device safely.
Purchasing Products or Services
When you purchase accessories, refurbished devices, warranties, or other services, we collect the information necessary to process payment, fulfil your order, and provide customer support.
Contacting Customer Support
When you contact us by Phone, Email, WhatsApp, Contact Form, or Live Chat, we collect the information you provide to resolve your enquiry and improve our customer service.
Using Our Website
We automatically collect technical information including browser information, device information, IP address, website usage analytics, cookies, pages viewed, and time spent on pages.
We use cookies to improve website functionality, measure performance, enhance security, and personalise your experience. Where required by law, non-essential cookies are only used with your consent.
4. Our Purposes and Lawful Basis for Processing Your Information
We process personal information for the following purposes:
Performance of a Contract
To provide the services you request, including:
- Booking repairs
- Collecting and returning devices
- Diagnosing faults
- Completing repairs
- Processing payments
- Providing warranties
- Communicating repair updates
- Managing orders
Legitimate Interests
We may process your information where it is necessary for our legitimate business interests, including:
- Customer support
- Quality assurance
- Fraud prevention
- Improving our services
- Website analytics
- Customer satisfaction surveys
- Business reporting
- Security monitoring
- Managing disputes
- Recovering outstanding payments
Consent
Where required, we rely on your consent for:
- Marketing communications
- Promotional emails
- SMS marketing
- WhatsApp marketing
- Optional cookies
You may withdraw your consent at any time by contacting us or using the unsubscribe options included in our communications.
Legal Obligations
We may process your information where required by law, including for fraud prevention, tax compliance, accounting obligations, consumer protection requirements, legal claims, and law enforcement requests.
5. How Your Personal Information Is Shared
We only share your personal information where necessary. This may include:
Service Providers
Including payment providers, courier companies, IT hosting providers, website providers, CRM providers, communication platforms, repair partners, and warranty providers.
Professional Advisers
Including accountants, auditors, solicitors, and insurance providers.
Public Authorities
Where required by law or legal process.
Business Transfers
If GoFix UK is sold, merged, or reorganised, customer information may be transferred as part of that transaction.
6. How Long We Store Your Personal Information
We retain personal information only for as long as necessary.
Generally, customer repair and purchase records are retained for up to 6 years after completion of the repair or purchase, unless a longer retention period is required by law or to protect our legal rights.
Technical logs and customer support records may be retained for operational, security, and reporting purposes in accordance with our retention policies.
7. Automated Decision-Making and Profiling
GoFix UK does not make decisions about customers based solely on automated processing or profiling that produce legal or similarly significant effects.
If this changes in the future, we will update this Privacy Policy accordingly.
8. Where Your Personal Information Is Processed
Your information is primarily processed within the United Kingdom.
Where we use service providers located outside the UK, we ensure appropriate safeguards are in place, including:
- UK International Data Transfer Agreement (IDTA)
- UK-approved Standard Contractual Clauses
- Other lawful transfer mechanisms recognised under UK GDPR
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Receive your data in a portable format
- Object to certain processing
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details below.
If you are dissatisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO).
10. Information Security
GoFix UK takes appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Access to customer information is restricted to authorised personnel who require it to perform their duties.
We regularly review and update our security measures in line with industry standards.
11. Important Information
Minimum Age
Our services are intended for individuals aged 18 years or older. If we become aware that personal information has been collected from a child without appropriate consent, we will delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the updated effective date.
12. Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact:
GoFix UK
Address: 8, Ace Parade, Chessington, KT9 1DR, United Kingdom
Phone:+44 7979 352816
Email:contact@gofix.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).